Refund policy

Refund And Return Policy

Last updated: September 23, 2026

We want you to be satisfied with your purchase from SilkSmooth. If you are a consumer in Europe, you have the right to withdraw from your purchase within 14 days after receiving your order, unless an exception applies under applicable law.

To request a return, contact us first at hello@silksmooth.com within 14 days of receiving your order. Please include your order number and the reason for the return. Do not send items back before contacting us. We will provide the return address after reviewing your request.

Returned items must be unused, in the same condition that you received them, and in their original packaging where possible. We may refuse returns that are used, damaged after delivery, incomplete, or returned outside the allowed return period, except where required by law.

SilkSmooth pays the return shipping cost for approved returns.

Once your return is received and approved, we will process your refund within 7 days. Refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.

If an item arrives damaged, defective, incorrect, or not as described, contact us at hello@silksmooth.com as soon as possible. Your mandatory consumer rights, including rights related to conformity of goods, are not affected by this policy.