Shipping policy

Shipping And Delivery Policy

Last updated: September 23, 2026

Orders from SilkSmooth are shipped from China.

Order processing time is usually 1 to 2 business days after payment is confirmed. Estimated delivery time is usually 7 to 14 days after the order has been processed.

Shipping costs are shown at checkout before you complete your purchase.

SilkSmooth covers applicable import duties, customs charges, and related taxes for customer orders. If you are charged an unexpected import or customs fee, contact us at hello@silksmooth.com with your order number and proof of the charge.

Delivery times are estimates and may be affected by customs processing, carrier delays, local holidays, incorrect shipping information, or events outside our reasonable control. If there is a significant delay, we will provide support and updates where possible.

Please make sure your shipping address is complete and accurate before placing your order.